Defective item in order

(1)If you think there is a fault with an item you have received, please return it to us to assess.

(2)If any product fails to give reasonable wear – due to either defective workmanship or materials, we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.

(3)For details on how to return your defective items, please see our delivery page.

(4)For customers outside of the US, we will also refund you an amount to cover your return postage. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. This guarantee is in addition to and does not affect your statutory rights

Order tracking

(1)When your order is shipped from our warehouse, we’ll send you an email. If we have sent your order via courier, this email will contain a tracking number and a link to our courier’s website to tell you the current status of your delivery. Alternatively you can track packages within My Account.

(2)Please note that some deliveries outside of the US will be sent via an international postal service where package tracking is unavailable. If your package has been sent via an international postal service, we’ll let you know this in the shipping confirmation email we send you.

One More Question

If you have more questions, send us a message and we will answer you as soon as possible.